Responsible Gaming

Responsible gaming on pincob.com (Pinco) means enjoying casino entertainment in a conscious, informed and controlled way. Gambling is a form of paid entertainment, not a way to earn a regular income, solve financial difficulties or recover losses. This Responsible Gaming page explains how you can recognise risks, use the tools we provide and access professional support.

The services on pincob.com are operated by Carletta N.V. under a Curaçao Antillephone N.V. licence (8048/JAZ2017-003). This licence does not constitute authorisation from the UK Gambling Commission and does not grant the right to offer services legally within UK territory. Nevertheless, Pinco is committed to applying responsible gambling standards consistent with UK best practice and to supporting players from the UK with clear information, practical tools and access to confidential help whenever needed.

If you feel that gambling on pincob.com is no longer fun, is causing stress, or is impacting your finances, health or relationships, we strongly encourage you to use the limits and self-exclusion tools described below and to contact support at [email protected] for assistance.

Risk Awareness

Gambling always involves financial risk. Understanding the early signs of problematic behaviour helps you stay in control and seek help promptly. The following indicators are commonly associated with an increased risk of gambling-related harm.

Signs of Potential Gambling Addiction

• Frequent and prolonged play: You find yourself logging in to pincob.com (Pinco) more often, playing for longer sessions and struggling to stop even when you intend to.
• Thinking about gambling outside play: You regularly think about previous or future bets while at work, studying or with family, or you feel restless when you cannot access your account.
• Chasing losses: After losing, you immediately increase your stake size or return to play quickly in an attempt to "win it back", even when this conflicts with your normal spending plans.
• Spending more than you can afford: You deposit money intended for bills, savings or essential expenses, or you borrow money (credit cards, overdrafts, friends or family) to fund gambling.
• Hiding or minimising gambling: You conceal statements, devices or account activity, or you feel the need to lie about how much time or money you spend on pincob.com.
• Emotional distress: Gambling results in anxiety, guilt, low mood, insomnia or irritability, especially after losses or when you try to cut down.
• Impact on responsibilities: Gambling starts to affect work, studies, family life or other hobbies because you are tired, distracted or absent.

Self-Assessment Check

The following statements are a simple self-assessment tool. Answer "yes" or "no" to each. If you answer "yes" to several, especially the financial and emotional items, we strongly recommend taking a break, using our account tools and contacting a professional support service listed below.

• I sometimes gamble with money that I really cannot afford to lose.
• I have tried to cut down or stop gambling but found it difficult or unsuccessful.
• I feel anxious, guilty or depressed because of my gambling.
• I need to increase my stakes or play for longer to get the same level of excitement.
• After losing, I often return quickly to try to win back the money I have lost.
• I have lied to family, friends or colleagues about how much I gamble or how much I have lost.
• My gambling has caused problems at work, in my studies, or in my relationships.
• I have borrowed money, used credit or sold possessions to fund my gambling.

This test is not a diagnosis. It is a starting point to help you reflect on your behaviour and decide whether to use responsible gaming tools or contact a support organisation.

Limits & Tools

Pinco on pincob.com provides several tools to help you control how much time and money you spend. Using these tools proactively is one of the most effective ways to prevent gambling-related harm.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits that cap how much money you can add to your pincob.com balance over specific periods. Once a limit is reached, further deposits in that period are automatically blocked.

1. Access your account area: Log in to pincob.com (Pinco), open the menu and go to "My Account" or "Profile".
2. Open the responsible gaming section: Select "Responsible Gaming" or "Limits". This section may also appear under "Security & Limits".
3. Choose deposit limits: Locate the "Deposit Limit" option. You will usually see separate fields for daily, weekly and monthly limits (for example, a daily limit of £20, weekly of £80 and monthly of £250).
4. Enter your chosen amounts: Enter realistic figures that fit comfortably within your disposable income. Consider all your regular expenses before deciding.
5. Confirm and save: Review your choices and click "Confirm" or "Save". Decreases normally take effect immediately, while increases may be subject to a cooling-off period (for example 24 hours or more) and will only apply after you actively reconfirm them.

We strongly recommend setting conservative limits before you place your first bet and reviewing them regularly, particularly if your financial circumstances change.

Time Limits and Session Management

Time management tools are designed to help you avoid excessively long gaming sessions and to maintain a healthy balance with other activities.

• Session timers: In the "Responsible Gaming" section of your account, you may enable a session timer. Set a maximum session length (for example, 30, 60 or 120 minutes). When the time has elapsed, you will receive a clear notification and may be logged out automatically or prompted to confirm that you wish to continue.
• Reality checks: You can activate on-screen reminders that appear at regular intervals (such as every 30 or 60 minutes), displaying how long you have been logged in and your net result. Use these prompts as a moment to reassess whether you wish to continue playing.
• Manual log-out and device discipline: Log out completely from your account when you finish playing, and avoid enabling automatic log-ins on shared devices. This helps reduce impulsive play and protects against unauthorised access.

Time-Out (Short Breaks of 24-72 Hours)

If you feel the need for a short, structured break from Pinco on pincob.com, you can use the time-out feature.

1. Navigate to time-out settings: While logged in, go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or a similarly titled section).
2. Select a break period: Choose a short-term break, for example 24 hours, 48 hours or 72 hours. During this period, you will not be able to log in or place bets.
3. Confirm your decision: Read the confirmation notice carefully and click "Confirm Time-Out". Once activated, a time-out cannot usually be cancelled until the selected period has expired.
4. Make use of the break: Use this time to review your gambling behaviour, consider your finances and, if needed, contact one of the professional support organisations listed below.

A time-out is not a substitute for self-exclusion if you are experiencing significant harm, but it is a useful early step if you are concerned about losing control.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure than a time-out. It is intended for players who recognise that gambling has become harmful or unmanageable and who wish to block access to their account for a minimum fixed period or permanently.

How to Request Temporary or Permanent Self-Exclusion

1. Access the self-exclusion section: Log in to your pincob.com (Pinco) account, then go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
2. Choose the exclusion period: Available options may include fixed terms such as 6 months, 1 year, 2 years, 5 years or lifetime (permanent). Select the period that reflects the seriousness of your concerns.
3. Read the information carefully: Before confirming, you will see information explaining the consequences of self-exclusion, including loss of access to your account and restrictions on reopening.
4. Confirm your decision: Tick any confirmation boxes and click "Confirm Self-Exclusion". In some cases, you may need to re-enter your password or a verification code to proceed.
5. Self-exclusion by e-mail: If you cannot access your account, you may send a clear request from your registered e-mail address to [email protected], stating that you wish to self-exclude from pincob.com (Pinco), the desired period (at least 6 months or permanent) and your full account details.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is in place, you will not be able to log in, place bets or make deposits on pincob.com (Pinco) for the duration of the exclusion. Attempts to create new accounts may result in closure where detected.
• Balance and withdrawals: You should, wherever possible, withdraw any withdrawable balance before confirming self-exclusion. If funds remain, they will be handled in line with the applicable Terms and Conditions; in some cases, you may need to contact [email protected] to arrange withdrawal subject to verification and regulatory requirements.
• Marketing communications: We will take reasonable steps to stop direct marketing from pincob.com to the contact details associated with your self-excluded account. Please note that we cannot control third-party marketing lists for which we do not act as data controller.
• Reopening an account: For fixed-term self-exclusions, your account will not automatically reopen until the minimum period has expired and any cooling-off requirements are satisfied. For permanent exclusions, reopening is not normally permitted.

External Self-Exclusion Schemes (Including UK GamStop)

In addition to the internal tools available on pincob.com (Pinco), we strongly recommend using recognised national self-exclusion schemes where available:

• UK - GamStop (gamstop.co.uk): A free national self-exclusion service that allows UK residents to exclude from online gambling websites and apps licensed by the UK Gambling Commission. Note that pincob.com is licensed in Curaçao and is not regulated by the UK Gambling Commission, so GamStop coverage may not automatically extend to this site; however, registering can still provide an important additional layer of protection for many UK-facing operators.
• Spain - RGIAJ: Spain maintains a national self-exclusion register managed by the Dirección General de Ordenación del Juego (DGOJ). If you are also gambling with Spanish-licensed operators, you can request exclusion via the official channels to block access to those services.

External schemes are operated independently of Carletta N.V. and may apply different rules, timeframes and eligibility requirements. Always read their terms carefully.

Support Resources

If you are worried about your gambling, or concerned about someone close to you, talking to a trained professional can provide confidential, non-judgmental support. The following resources are independent of Carletta N.V. and B.W.I. Black-Wood Limited but are widely recognised within the UK and internationally.

Local Support for the UK

• National Gambling Helpline (GamCare - UK): Call 0808 8020 133 free from the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support and signposting to local treatment services. Language: English.
• NHS Gambling Support: The NHS offers problem gambling clinics and mental health services in parts of England and the wider UK. Visit the official NHS website and search for "gambling addiction" to find information on referrals and available treatment. Language: English.
• Samaritans (emotional crisis support): Call 116 123 free from the UK and Ireland, 24/7. Samaritans offer confidential emotional support if you are feeling distressed or suicidal, whether or not your difficulties are related to gambling. Language: English (and some other languages in certain locations).

These organisations are separate from pincob.com and Pinco. Contacting them will not negatively affect your account standing and will not be shared with us without your explicit consent.

International Support Organisations

Blocking Software and Device-Level Tools

Blocking software can help you prevent access to gambling websites and apps from your devices. These tools are operated independently of Carletta N.V. and may involve subscription fees or specific device requirements.

• Gamban (gamban.com): A paid application that blocks access to a wide range of online gambling sites and apps across multiple devices. Suitable for individuals seeking comprehensive blocking.
• BetBlocker (betblocker.org): A free gambling-blocking app that allows you to restrict access to gambling content for chosen durations. Available on several platforms.
• Parental control software: Tools such as operating-system parental controls, network filters, or dedicated software (for example, family safety suites) can be used to restrict access to gambling content for minors and vulnerable persons.

Family and Loved Ones - Support Resources

• GamCare - Family & Friends: GamCare provides information, online forums and live chat for family members affected by someone else's gambling.
• Gambling Therapy - Family & Friends Groups: Online forums and support groups dedicated to partners, relatives and friends of people with gambling problems.
• Gamblers Anonymous / Gam-Anon: While Gamblers Anonymous focuses on people with gambling problems, Gam-Anon offers support meetings for their families and friends in some regions.

Information about these organisations is provided for your convenience and does not constitute an endorsement. Services, hours and availability may change; please consult their websites for up-to-date details in 2025.

Help for Family

Gambling does not only affect the person who plays. Family members, partners and friends may experience financial stress, emotional distress and a loss of trust. If you are worried about someone who uses pincob.com (Pinco) or other gambling services, the following guidelines may help.

Talking to a Person Who May Have a Gambling Problem

• Choose the right time and place: Try to speak when the person is sober, calm and not currently gambling. A private, non-confrontational setting helps reduce defensiveness.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried when..."), rather than accusations ("You always..."). This often leads to a more constructive conversation.
• Stay factual and compassionate: Refer to specific behaviours (missed bills, sleepless nights, secrecy) rather than making general criticisms. Emphasise that your aim is to support them, not to control them.
• Avoid covering up losses: While it can be tempting to pay debts or hide the consequences, repeatedly rescuing someone can delay their decision to seek help. Set clear boundaries around what you can and cannot do.

Engaging Them in Support

• Encourage professional help: Suggest contacting the National Gambling Helpline (0808 8020 133), GamCare, Gambling Therapy or a local Gamblers Anonymous group. Offer to be with them when they make the call or join an online chat.
• Discuss practical tools: Encourage them to use deposit limits, time-outs, self-exclusion on pincob.com (Pinco), and national schemes such as GamStop if they are in the UK.
• Recommend therapy: If they are open to it, suggest speaking with a qualified psychotherapist, counsellor, or an NHS mental health professional experienced in addiction and behavioural issues.

Support for You as a Family Member

• Family support groups: Online forums and chat groups provided by GamCare, Gambling Therapy and Gam-Anon allow you to share experiences with others in similar situations.
• Professional counselling: Consider seeking your own counselling or therapy to manage stress, anxiety and relationship difficulties linked to gambling.
• Financial and legal advice: You may need independent advice about joint accounts, debts and legal responsibilities. In the UK, organisations such as Citizens Advice or StepChange Debt Charity can offer guidance tailored to your situation.

Nothing on this page is intended as personalised legal, medical or financial advice. For individual guidance, please contact qualified professionals in your jurisdiction.

Operator's Commitment

pincob.com (Pinco) is operated by Carletta N.V., registered at Perseusweg 27A, Curaçao, under a sub-licence granted by Antillephone N.V. (licence number 8048/JAZ2017-003). Payment processing services may be provided by the wholly owned subsidiary B.W.I. Black-Wood Limited, based in Cyprus. The Antillephone N.V. licence and validator seal (as shown in the site footer and last independently checked in early 2025) confirm the operator's authorisation under Curaçao law, but Antillephone N.V. does not typically intervene in responsible gambling or social responsibility disputes and generally only acts in cases of undisputed non-payment of winnings.

Internal Risk-Check Procedures

• Behavioural monitoring: We use automated systems to review gameplay data (frequency of deposits, stake sizes, betting patterns, session length and account changes) in order to identify patterns that may indicate an increased risk of harm, such as rapid repeated deposits or persistent chasing of losses.
• Warning messages and prompts: Where risk patterns are detected, the interface may display warning messages reminding you of your time spent or net losses, and encouraging you to use tools such as deposit limits, time-outs or self-exclusion.
• Contact by support: In certain circumstances - for example, unusually long continuous play, significant increases in deposits, repeated failed deposit attempts or evidence of financial distress - our support team may contact you via registered e-mail to offer information about responsible gaming tools and external support services.
• Account interventions: If there are serious concerns about potential harm, fraudulent activity or misuse of the account, we may temporarily restrict or suspend the account and request additional information (such as identity verification or affordability evidence) in line with our Terms and Conditions and applicable law.
• Staff training: Customer support teams are trained to recognise common indicators of gambling-related harm, to respond sensitively to disclosures of addiction and to guide players towards appropriate internal tools and external support organisations.

Although Carletta N.V. is not licensed or supervised by the UK Gambling Commission, Pinco aims to adhere voluntarily to responsible gambling practices that reflect established UK and international industry standards, subject to Curaçao regulatory requirements and any applicable local laws in the player's country of residence.

Updates

Responsible gambling regulation and industry best practice continue to develop. Pinco therefore reviews this Responsible Gaming page on pincob.com periodically to ensure that the information, tools and external references remain accurate and relevant in 2025 and beyond.

• Website notifications: Material changes to our responsible gaming measures, such as the introduction of new tools or changes to self-exclusion processes, may be communicated via on-site banners, pop-up notices, or messages in your account area when you next log in.
• E-mail communication: Where required or appropriate, we may send an e-mail to your registered address summarising significant updates to responsible gaming policies or related Terms and Conditions.
• Document versioning: We maintain an internal record of prior versions of this page and the dates on which changes take effect.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming on pincob.com (Pinco), need help using any of the tools described, or wish to request self-exclusion or limits that you cannot apply yourself, you can contact us directly.

• Responsible Gaming e-mail: [email protected] (please indicate "Responsible Gaming" or "Self-Exclusion" in the subject line for faster routing).
• Telephone: At present, a dedicated responsible gaming telephone line is not specified for Pinco. For urgent emotional support, please contact the National Gambling Helpline (0808 8020 133) or other local helplines listed above.

Feedback and requests for support: You may submit non-urgent questions, feedback about our responsible gaming tools, or requests for assistance with limits and self-exclusion through the customer support channels on pincob.com, including any contact or feedback forms available in the "Help" or "Responsible Gaming" sections of your account. Our support team will review your request and respond as promptly as possible, generally by e-mail.

Please note that while we make every effort to respond quickly and to support you in managing your gambling, the tools provided by Pinco are not a substitute for professional medical, psychological or financial advice. If you believe you are at immediate risk of harm, you should contact local emergency services or crisis support organisations in your area without delay.