Contact Us

If you need assistance with your account on Pinco, which is the localized presentation of the Pinco service operated via pincob.com, please contact us using this secure form. Provide a valid email or messenger contact, your name, and a clear description of your question, complaint, self-exclusion request, payment query, or data protection concern so that our team can identify your profile and respond efficiently. You may also reach our support team directly at [email protected], which is used for general support and permanent self-exclusion requests. The online casino services are provided by Carletta N.V., registered at Perseusweg 27A, Curaçao, with certain payment processing services carried out by its subsidiary B.W.I. Black-Wood Limited in Cyprus. Please do not include full payment card numbers or other highly sensitive financial information in the message field; if such details are required for verification, our agents will explain how to provide them securely. The information on this contact page reflects our service configuration as of 2025.

We aim to acknowledge all written enquiries within one business day, although response times may be longer during peak periods; our customer support operates 24/7 to assist you as quickly as possible through this form and other channels indicated on pincob.com. Players from the United Kingdom should be aware that the Pinco offering is provided from Curaçao under Antillephone N.V. sub-license 8048/JAZ2017-003 and is not licensed or regulated by the UK Gambling Commission; Antillephone N.V. generally only reviews undisputed non-payment of winnings and does not handle social responsibility or safer gambling complaints. By using this contact form, you confirm that accessing and using pincob.com from your location is lawful and that you understand your relationship is with Carletta N.V. under Curaçao law. This form must not be used for medical, legal or financial emergencies; if you are experiencing gambling-related harm in the UK, we strongly recommend contacting independent support services such as GamCare or other recognised charities in addition to reaching out to us.